Sign-in problems
Confirm you are using the email associated with your organization, check your connection, and restart the app. If the problem continues, include the error message in your support email.
App support
How can we help?
Get help with the Overview mobile app, report a problem, or send us feedback and feature requests.
Contact support
Email support@overview.app for technical support, billing questions, app issues, general feedback, or feature requests.
Support is provided by Overview Software Inc. Please do not send passwords, full payment-card numbers, or unredacted consumer-data exports.
Quick fixes
Location or routes
Check Overview's location permission in your device settings. Background route recording requires background location and only runs during an active canvassing session.
Notifications
Check both Overview's notification settings and the operating-system settings for the app. Battery-saving or focus modes may delay alerts.
Purchases or exports
Include the approximate time, selected area, and transaction or export identifier when you contact support. Do not attach the full export.
Account and billing
Direct subscriptions can be cancelled in Overview's account settings. If your subscription is billed by Apple, manage or cancel it through your Apple subscriptions; if it is billed by Google, through your Google Play subscriptions. Deleting the app does not cancel a subscription.
You can delete your account in the app under Settings → Manage account. See how to delete your account for the full steps and what is retained. To request deletion without the app, email support@overview.app from the email associated with your account and use the subject “Overview account deletion.” We may need to verify the request. Account deletion does not itself cancel an App Store or Google Play subscription.
Reporting a problem
To help us investigate, include your device model, operating-system version, Overview app version, what you expected to happen, what happened instead, and steps that reproduce the issue. Screenshots are useful when they do not expose personal information.